We are Albany Trust, registered in England & Wales, as a charity (number:  233564).

Privacy Policy

What is this Privacy Policy for?

Albany Trust takes all reasonable care to prevent any unauthorised access to your personal information. “Personal information” in this Privacy Policy means information which identifies, or is capable of identifying, you as an individual.

By using our website and organisation, you indicate your agreement to this Privacy Policy. If you register for our services, we will ask you to accept this Privacy Policy.

This Privacy Policy covers the provision of our services and our website only. It does not cover any third-party sites which you may access from our website or by using our services.

Your right to privacy is important to us:

We are keen to strike a fair balance between your personal and company privacy and ensuring that you obtain full value from our services that we may be able to avail to you.

Our Privacy Policy is designed to assist you in understanding how we collect and use the personal information you provide to us, and to assist you in making informed decisions when using our site and our products and services.

When do we collect personal information from you?

We do not collect any personal information from you when you browse our website unless you sign up for information or send us an inquiry.

If you register as a client of any of our services, we will ask you for personal information such as your name, address, telephone numbers and email address. We may also ask you for other information that would be relevant for client surveys or marketing offers.

If you avail yourself of our services, your bank details may be taken as part of your payment plan. We do not store your credit or debit card details as we only use cash/ cheques or BACS.

We will never sell any of your information.

What do we use your personal information for?

If you are a registered client we may use your personal information to:

    Confirm acceptance of you as a client

    Communicate with you about your therapy and our services

    Check that you are a registered client if you call us

    Collect payment from you

    Let you know by email about any changes to our services and website

    Improve our understanding of the type of clients we are attracting to our organisation and how you use our services.

    To provide you with better service

We will not pass your personal data to third parties except as necessary to perform our services to you or as required by the processes of the law.

Do we share your personal information with anyone else?

We sometimes need to share your personal information with other organisations relating to your care at Albany Trust. We do not allow these companies to use your personal information for any purposes beyond providing our services to you.

If we receive a Court Order requiring us to reveal your identity, we will do so.

If there is a change in the ownership of Albany Trust or any of its assets, we may have to disclose personal information to the new owner.

Other information we collect

We also collect anonymised information from visitors to our website to help us improve our website and services. This information tells us, for instance, how many visitors there were to our website, when they visited, for how long and which areas of our website they went to. This information helps us to assess which parts of our website are popular or need improving.

How can I inspect and change the personal information Albany Trust holds about me?

You may request a copy of your personally identifiable information that we hold. Please send your request to: practicemanager@albanytrust.org

If the information we hold about you is inaccurate, please let us know and we will make the necessary amendments and confirm that these have been made.

Linked Websites:

We are not responsible for the practices employed by websites linked to or from our website nor the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our website. Please remember that when you use a link to go from our website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including websites which have a link on our website, is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding.

How do we protect your personal information?

We use Toolkit Websites Ltd, a secure external server to store the information you give us when you register. Toolkit Websites Ltd services are certified as compliant with some of the most rigorous, industry-accepted security, privacy, and reliability standards. They are certified and audited to standards as a service provider with the ISO/IEC 27001:2005 standard (including ISO 27001), SAS 70 Type II (now SSAE No. 16), SysTrust, and the EU-US and Swiss-US Safe Harbor frameworks).

Changes to our Privacy Policy

We may change our Privacy Policy from time to time. If you are a customer, we will notify you of the changed policy.

Opting out

You may request us to stop contacting you at any time by contacting us on : info@albanytrust.org

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